Long list of Services

Keep the lights on

• Internet up and running
  • ISP
  • Router
  • Firewall
  • Switch(es)
  • Access Point(s)
  • Wireless Access Controller
  • Network Cabling

• Email/Directory
  • Accounts Created (On-boarding)
  • Accounts Updated
  • Accounts Suspended / Removed (Off-boarding)
  • Group Management
  • Shared Drive Creating

• Workstation
  • Specify
  • Purchase
  • Build
  • Deploy
  • Configure
  • Patch
  • Upgrade

• Helpdesk
  • Day to Day management of IT Helpdesk
  • 9 AM – 6 PM Monday to Friday SLA of 4 (working) hour response and 8 (working) hour resolution time for “fault” issues.
  • Ongoing triage, updates and communication for longer-term or project-based issues.

• Physical
  • Meeting room booking systems
  • TV screens
  • Projector(s)
  • Audio
  • Photocopier / Printer(s)
  • Door Entry System(s)
  • Ad hoc office tech

• Telecoms
  • Management of phone system
    • Add / Remove / Modify Users
    • Maintain Direct Dial numbers
    • International Office Call Plans
    • Groups and IVR Menus
  • Telephone Handsets
  • Softphone clients

• License Management
  • Purchase and apply relevant licenses/license codes
  • Ensure all software and applications are appropriately licensed

Strategy

• Product
  • Consultancy for and creation of bespoke technical products for clients (web, database, etc applications)
  • eNurture has created a number of bespoke applications specifically to solve client issues, that are in turn resold to our client’s clients.

• Compliance
  • New User IT Policy acceptance
  • Development and management of business/compliance processes and procedures around technology and Information Security
  • Work to bring documentation, processes and procedures in line – and maintain alignment – with ISO27001
  • Prepare path for, and potentially gain, ISO27001 and other accreditation.
  • Management of Compliance/Data Protection library of documents & commonly asked RFP questions
  • Completion of Client Compliance questionnaires and audits

• Training/Inductions
  • New Starters – IT Induction
  • Information Security Training
  • Password Management
  • Phone Systems (RingCentral/VoipFone/Avaya, etc)
  • Office 365 / G. Suite
  • PC / Mac fundamentals
  • Internal specific IT processes

Security

• Anti-virus / Anti-malware
  • Ensure all appropriate devices are protected with sufficient anti-virus / anti-malware tools
  • Review and remediate any alerts or discovered issues

• Encryption
  • Ensure all appropriate devices are protected with file-level encryption
  • Maintain secure management of device en(de)cryption keys

• Password Management
  • Management and maintenance of Password Management System, and its users.
  • Regular Security Score audit of users, with remediation
  • User training in Password Management
  • Periodic Password updates

• Software Updates / Patching
  • Ensure application updates are applied in line with vendor recommendations
  • Ensure Operating Systems are kept patched and up to date

• Remote Monitoring and Management
  • Proactive monitoring of workstation issues via RMM software
  • Automated deployment, installation and updating of applications
  • Network and Network Device monitoring
  • Server Monitoring 

Server Management

• Management (on behalf of, or alongside Internal DevOps) of multiple AWS environments.
• Google Cloud (BigQuery, etc)
• Microsoft Azure AD.
• Extensive support, management and consultancy at an Operating System, Storage and Network Level
• Patching and updates via automation systems. Puppet, Ansible, etc.
• Currently,> 100 Linux and Windows Servers managed and supported across multiple AWS, Azure, G.Cloud environments.