Who are we?
eNurture is an IT Managed Service Provider (MSP) and IT, Networking and Information Security consultancy. We provide IT Support and Consultancy Services to small/medium-sized companies and high net-worth individuals in the UK, USA and Europe.
eNurture Ltd (Company Number: 08112320)
3rd Floor, 3 Fitzhardinge Street, London, England, W1H 6EF
VAT Registered: GB 166 4477 79
We are committed to protecting the privacy of our clients and provide a safe and secure service where we deal with your personal information. This is information that identifies you personally such as your name, photo or contact details or data that can be linked with such information in order to identify you.
Quick Guide to Contents
- What personal information do we collect about you?
- How do we use your personal information?
- How long do we keep your personal information for?
- Who do we share your personal information with?
- What happens if you do not provide us with the information we request?
- Do we make automated decisions concerning you?
- Do we transfer your personal information outside the EEA?
- What are your rights?
- How do we contact you?
- How do you contact us?
What personal information do we collect about you?
We collect and process your information in the following ways:
Information you give us
When you complete a form or volunteer your details in some other way, we typically collect the following information about you: your name, company name, email address, telephone number, social media handles and any associated areas of interest you have explicitly shared with us.
Information we collect automatically
When you visit our web site we collect your IP address.
Information we collect and share with third parties
We collect and share anonymized data with third parties which typically takes the form of:
- Behavioural data i.e. web site analytics that tracks your visits to pages on our web site via browser cookies and IP address
- Retargeting data which allows us to re-market to you if you have previously visited certain pages on our web site and / download content from our web site
How do we use your personal information?
We use your personal information to contact you for one of the following reasons:
- Where we have your consent: this is usually in cases where you have opted in to receive marketing and other forms of communications around topics that you’ve expressed interest in, this may include information about services offered by eNurture
- Where we have legitimate consent: this allows us to contact you in the event that we identify a data breach or similar issue which we need to bring to your attention
- Where we have a legal obligation: this is where we have retained information for legal, financial and other communications purposes and we need to demonstrate that we have adhered to a process when handling your data
How long do we keep your personal information for?
We would usually keep your personal information for 5 years and only ever amend your details if we are changing our databases but would not add to or change your details without your prior consent.
Who do we share your personal information with?
We only share your personal information with trusted third-party data processors (like software platforms used to coordinate projects, communications systems providers such as SMS and email delivery platforms) where we have retained them to provide services that you or our clients have requested. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.
We also share your personal information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing houses and function co-ordinators. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.
We may share your personal information between departments for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your personal information will be disclosed to such entity. Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.
We may be required to share your personal information with third parties to comply with a legal obligation, such as; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce any terms and conditions of our services or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.
Finally, we share professional contact information with Accountancy and Financial partners to service financial needs such as invoicing and payment.
What happens if you do not provide us with the information we request or ask that we stop processing your information?
If you do not provide the personal information necessary, or withdraw your consent for the processing of your personal information, where this information is necessary for us to provide services to you, we will not be able to provide these services to you.
Do we make automated decisions concerning you?
No, we do not carry out automated decision making.
Do we transfer your personal information outside the EEA?
To the extent that we do transfer personal data outside of the EEA, we will enter into Controller-To-Processor EU Model Clauses with these parties.
What are your rights?
By law, you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country.
|Rights||What does this mean?|
|1. The right to object to processing||You have the right to object to certain types of processing, including processing for direct marketing (for instance, if you no longer want to be contacted by email or sent newsletters).|
|2. The right to be informed||You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.|
|3. The right of access||You have the right to obtain access to your information (if we’re processing it).
This is so you’re aware and can check that we’re using your information in accordance with data protection law.
|4. The right to rectification||You are entitled to have your information corrected if it’s inaccurate or incomplete.|
|5. The right to erasure||This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.|
|6. The right to restrict processing||You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.|
|7. The right to data portability||You have rights to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.|
|8. The right to lodge a complaint||You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.|
|9. The right to withdraw consent||If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal information for marketing purposes.|
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
- baseless or excessive/repeated requests, or
- further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request. Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
How will we contact you?
We may contact you by phone, email or social media. All contact details can be found on our website https://www.enurture.co.uk. If you prefer a particular contact means over another please just let us know.
How can you contact us?
If you have any enquiries you can contact us at:
Richard Lefevre, eNurture,
39-41 North Road, London, N7 9DP
+44 (0) 203 637 2111